Knowledgebase
Windows 8 won’t load and gets stuck on a black screen after a shutdown or update.
Posted by Support Team on 08 February 2016 11:29 PM

After prompting the user to install an update the computer restarts and after logging in it just shows a black screen with a cursor arrow.

From the black screen you can still access the options menu by pressing Ctrl+Alt+Del at the same time.

From here you have several options, including a power icon at the bottom right corner of the screen.

  1. Press and hold the left shift button.
  2. Whilst holding the shift button down, click on the power icon and select “Restart” (keep the shift button held down)
  3. You will now be presented with another menu.
  4. Choose the “Troubleshoot” option.
  5. Now choose the “Refresh” option.
  6. Confirm that you want to refresh your computer and choose your account name.
  7. The computer will now restart and the refresh will commence, which should resolve the issue.
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